At Trent Vineyard Conference Centre Nottingham
Customer Service is Everything

At the end of the day it’s what our customers think that really matters.

At Trent Vineyard Conference Centre Nottingham our overriding objective is to deliver the very highest standard of customer service and value for money. We always go the extra mile to surprise and delight our customers and to earn their loyalty.

If we're honest however we don’t always get everything right - but, everyone on the team is empowered to do whatever is required to rectify the situation quickly and to the customer's satisfaction – or as we say... "let’s wow the customer on recovery”.



If you would like to know more about holding a business meeting or conference at Trent Vineyard  Conference Centre, get in touch.

 
 

“Generally fantastic! We would absolutely recommend Trent Vineyard as a venue.”

Pam - Boots

 
 

“Excellent venue, helpful staff. Very well looked after – thank you.”

Paul - Nottingham City Council

 
 

“We have held numerous events at Trent Vineyard and find ourselves returning time and time again.

The staff are very helpful no matter what the crisis is and are always willing to support us in whatever way they can.

From initial booking their manner is always of high regard and will accommodate all our access needs for people with learning disabilities - who often ask if our event is going to be held at Trent Vineyard prior to them booking.

I have great pleasure in recommending this venue to all my colleagues when seeking suitability in the Nottingham area.

Once again, many thanks guys for making our event so successful.”

Carol – Government Office of the East Midlands

 
 

“We were so impressed with how committed the staff were to making sure our day ran well.

Having so much space to move around during the sessions and the breaks was excellent. I’m sure the venue and the set-up made a real difference to the outcome of the day.

A very big thanks and looking forward to our next session.”

Jo - Nottingham University Hospital 

 

“Very pleased with the venue, the food was excellent and the whole day ran smoothly.

It is definitely a place we’ll be recommending to others at Boots.”

Boots

 
 

“All members of staff were happy to help, they showed a genuine interest in what our event was about as well as how our delegates’ days were going.

I would certainly consider using Trent Vineyard in the future for similar events; this was a positive experience from start to finish. Thank you.”

Heidi - Nottingham University

 
 

“Thank you so much you couldn’t do enough to help throughout the setup and the event itself.

Our client was delighted, the feedback has been excellent and all in all the support was first class.

Nothing was too much trouble and indeed many things were resolved even before we knew about them.”

Simon - MEDIAmaker Ltd

 
 

“We would like to thank all the staff they were all very helpful – they couldn’t do enough !

Overall we found Trent Vineyard a very good venue and will use you again in the near future.”

Marie – Nottingham University

 
 

“All the staff were polite, helpful and co-operative on the day…

Generally, the organisation, management and staffing of the event could not be faulted.

We would use the venue again without hesitation.”

Nancy – Nottingham City Council

 
 

“We can’t thank you enough -we were looked after incredibly by your friendly team - the food was delicious!

A very professional team delivered a very professional conference for us -thank you very much.”

Boots Opticians

 
 

“It is a pleasure to hold events at Trent Vineyard – the staff make you very welcome and are always helpful.

Organising events is a stressful experience but you take some of that away and I have always had positive experiences of all the events I have been to and held – thank you all so much.”

Marion - NHS East Midlands

 
 

“The staff were outstanding, helpful, professional and courteous.”

Sally - Nottingham County Council

 
 

“All of the delegates had really positive things to say about the convenience and comfort of the venue, and staff couldn’t have been more helpful.

Thank you for facilitating us to have a great event.”

Ceri - Nottingham City Hospital

 
 

“Everyone was very impressed with the venue… please thank everyone for me.

The staff were helpful, professional and nothing was too much trouble and it was great to work where everyone had a smile.”

Beverley - Business In The Community 

 

“…we will be booking some more dates with you as we have recently received very good feedback from our delegates who have attended courses at Trent Vineyard.

Again thanks very much for your and your team's 100% customer service.”

Ceren – Nottingham County Council

 
 

“We were made to feel very welcome.

I got the impression that the staff had pride in their place of work and that they cared about making an excellent impression.”

Andy - Nottingham City Council

 
 

“For someone who organises events repeatedly Trent Vineyard has been by far the easiest to work with.

All staff on the day were extremely helpful, nothing was too much trouble which is fantastic for the customer experience.

Heart felt thanks from all at Age Concern and Help the Aged (East Midlands).”

Sonia - Age Concern

 
 

“The Day went really well and we had very positive feedback from all delegates.

We have used a hotel before but would definitely use Trent Vineyard again.”

Tricia - Senco

 
 

“The staff were wonderful, helpful and accommodated all of our requests. We had a wonderful event and we definitely intend to use Trent Vineyard again if we have a similar event taking place in the Midlands.

The staff were wonderful both before and during the event, the space was brilliant and everyone was really helpful.

In particular I’d like to commend and thank your Events Manager who was fabulous in both planning the event and assisting us to make it run smoothly on the day.

Thanks for making the day such a success.”

School Gates